Customer Service Representative

$54,080

This reputable membership training organisation have a vacancy in their busy hub providing excellent customer service via phone and email to their membership base.

Their Ngauranga-based National Office has training facilities on site that are regularly used to train people within their industry, and this team are the main point of contact for all phone/web course-related queries and administration.

We are excited to receive applications from people looking to transition into this role so if you currently work in retail or hospitality and have excellent customer service skills, we would be excited to hear from you.

A standard day will see you:

  • Acting as the first point of contact for all phone queries
  • Responding to incoming emails and web enquiries
  • Assessing customers’ needs and providing relevant recommendations
  • Updating and maintaining the database
  • Letting key customers know about new products or services
  • Assist with the annual membership renewal process
  • Provide backup support to the administrative team

The hours of work for this position change on a week on/week off basis. One week will see you working the organisation’s core hours of 8.00am – 5.00pm, while every second week you will be offered flexi-time.

The qualities needed for this role are as follows:

  • Strong customer service skills
  • Technically capable
  • A pleasant phone manner with the ability to add value to customer experience
  • A willing and proactive attitude

The successful candidate will be offered full training and will work within a supportive team environment.

We are working quickly to fill this role so please get your application in immediately. Please note, applicants must be eligible to work permanently in New Zealand.

Adam Jackson

Senior Recruitment Advisor

Call Adam Jackson on (04) 901 6444 if you have any questions or apply attaching your CV as a word document with a covering letter outlining your availability and experience, using the reference ADJ6601

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