Manager Member Services

$68,000 (pro rata)

Due to a recent resignation from a longstanding team member of the Member Services team of this nationally recognised & respected organisation, we are seeking a versatile, motivated and people focused person to continue the great work already done.

In this busy and varied role, you will be managing and developing the organisations member services programme which will include expanding the membership base, raising the profile of the volunteer sector, and developing meaningful relationships with key organisations.

Bringing experience across the NFP/Volunteer sector will be the foundation to your success. you will be experienced in managing and developing a member services programme, be proactive, truly believe in the value of volunteering and have a strong community focus.

This is a part time role working 25 hours per week. You will be required to work All day Monday and Wednesdays with the rest of the hours to be negotiated around what works for you.

Working in a small team of 8 passionate people, you will have a great level of support and assistance around you, to deliver great results.

The day-to-day responsibilities will include:

  • Leading the Member Services Programme and ensure quality advice across all member contact points
  • Membership retention and growth
  • Develop, monitor and evaluate the organisations service offering
  • Increasing the uptake of products, services, and benefits by members
  • Delivery of service, products, and benefits to members
  • Membership satisfaction focus and completing annual surveys of members
  • Contributing to monthly board reports
  • Developing and delivering of educational resources for members
  • Attending events to promote services
  • Work with the fundraiser to identify new opportunities

The preferred candidate will hold some or all of the following:

  • Experience working in a NFP/NGO/Charitable organisation
  • A passion for volunteering with experience or exposure to volunteer services
  • A continual improvement mindset
  • Strong stakeholder relationship management with a “no fear” approach to networking
  • Strong oral communication with a diverse range of stakeholders
  • Proven ability to build a strategic plan focused on service delivery, that adds value to members
  • Ability to manage a variety of tasks
  • A good level of initiative to create opportunities and carry them through
  • Exceptional background in customer or member services

If this sounds like an opportunity you would like to discuss further and you have the relevant skills and experience, we would love to hear from you. Please apply attaching your CV with a covering letter outlining your relevant experience, using the reference ADJ6709.

Please note: only applicants with the legal right to work in New Zealand will be considered for this role.

Adam Jackson

Senior Recruitment Advisor

Apply attaching your CV with a covering letter outlining your availability and experience, using the reference ADJ6709 If you have any questions regarding this role call Adam on (04) 901 6444.

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