Membership Delivery Manager

The Member Services team of this nationally recognised & respected organisation has restructured, resulting in this newly created role.

We are looking for an exceptional Service Delivery Manager with a strategic skillset. This role takes ownership for the delivery of products, benefits, and services to ensure Member retention.

The organisation is ready for a change to the status quo and needs a leader capable of galvanising a team headed into a new era. A keen understanding of process, efficiency, service delivery with a continual improvement mindset is what will allow you to ensure the goals of the organisation are achieved, sustainable and future proofed.

 As well as leading this team, the day to day will include:

  • Lead the Member Contact and ensure Quality Control across all member contact points
  • Membership retention
  • Developing and implementing a sustainable Membership Benefits Delivery Plan
  • Increasing the uptake of products, services and benefits by members
  • Delivery of service, products and benefits along with ensuring awareness through promotion
  • Membership satisfaction focus and establish “members voice” feedback
  • Establishing clear, measurable, and meaningful performance targets directly linked to member values and satisfaction.

As well as the above, the role requires:

  • Experience working in a complex service delivery environment
  • A ‘continual improvement’ and ‘future proofing’ business mind-set
  • Strong stakeholder relationship management with a national focus
  • Proven ability to build a strategic plan focused on service delivery, that incorporates regional differences, engages staff and adds value to members
  • Ability to lead a team of highly experienced, technical subject matter experts
  • Exceptional background in customer or member service.

Maryanne Fogarty

Recruitment Advisor

Please note: only applicants with the legal right to work in New Zealand will be considered for this role.

Apply attaching your CV with a covering letter outlining your availability and experience, using the reference MAF5360. If you have any questions regarding this role call Maryanne on (04) 901 6444.

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